Privacy Policy
Evwala (Pty) Ltd — Effective 1 May 2026
1. Who we are
Evwala (Pty) Ltd (“Evwala”, “we”, “us”) operates the travel eSIM service accessible via WhatsApp and evwala.ai. We are the responsible party for personal data processed in connection with this service.
2. Data we collect
- WhatsApp number — provided when you message us; used to deliver your eSIM and respond to support requests.
- Device profile — user-agent and eSIM compatibility derived from your browser or WhatsApp session; used to recommend compatible bundles.
- Payment data — transaction reference and amount processed by our payment provider; we do not store full card details.
- Attribution data — anonymised click source (UTM / ad platform token) if you arrive via a tracked link; used to measure marketing effectiveness.
- Analytics data — pageview and CTA-click events via PostHog EU Cloud, with your analytics consent.
3. How we use your data
- Provision of the eSIM service and delivery of your bundle.
- Customer support and issue resolution.
- Fraud prevention and service security.
- Anonymous marketing analytics (with consent).
4. Legal basis
We process your data on the basis of contract performance (service delivery), legitimate interest (fraud prevention, service improvement), and consent (analytics cookies).
5. Data retention
Conversation and payment records are retained for up to 3 years for legal and support purposes. Anonymous attribution data is purged after 30 days. Raw inbound messages are purged after 90 days.
6. Your rights (DSAR)
Under applicable data-protection law you may request access to, correction of, or deletion of your personal data. To submit a data subject access request, contact us at [email protected] from the email or WhatsApp number linked to your account.
7. Governing law
This policy is governed by the laws of the Republic of South Africa and the Protection of Personal Information Act (POPIA).
8. Changes
We may update this policy. Material changes will be communicated via WhatsApp or email where we hold your contact details.
9. Contact
Questions? Email [email protected] or message us on WhatsApp.